At Music Beat Australia we welcome your feedback to improve our services, and for the opportunity to take action should you have an issue with our services.
We usually aim to resolve your complaint within 10 business days, however due to the impact of COVID-19 (Coronavirus) on our customer service team, you should expect longer delays. Thanks for your patience as we work through this.
Please note that we are unable to respond and/or offer redress should you make an anonymous complaint.
Complaints will be managed as per the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018, NDIS Quality and Safeguards Commission: Complaints Management and Resolution Guidance, Version 2.1 – September 2019 and the NDIS Effective Complaint Handling Guidelines for NDIS Providers.