Feedback and Complaints

At Music Beat Australia we welcome your feedback to improve our services, and for the opportunity to take action should you have an issue with our services.

We aim to resolve your complaint within 10 business days. Thanks for your patience as we work through this.

Please note that we are unable to respond and/or offer redress should you make an anonymous complaint.

Complaints will be managed as per the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018, NDIS Quality and Safeguards Commission: Complaints Management and Resolution Guidance, Version 2.1 – September 2019 and the NDIS Effective Complaint Handling Guidelines for NDIS Providers.